Terms of Service

Welcome to Puntoofa! These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that you are at least the age of majority in your country or have the permission of a parent or legal guardian to use this website and make purchases.

2. Products & Availability

We make every effort to ensure product descriptions, images and pricing are accurate.

As many of our products are made to order, product availability, colours and specifications may change without notice.

We reserve the right to discontinue any product at any time.

3. Pricing

All prices displayed are shown in the currency selected on the website.

Prices may change without notice.

Applicable taxes, duties and shipping costs will be displayed during checkout where applicable.

Customers are responsible for any import duties, customs charges or taxes imposed by their local authorities unless otherwise stated.

4. Orders

We reserve the right to refuse, limit or cancel any order for reasons including but not limited to:

• Suspected fraud.

• Payment issues.

• Pricing errors.

• Product availability.

• Violations of these Terms.

If your order is cancelled after payment has been processed, any required refund will be issued using the original payment method.

5. Made-to-Order Products

Most Puntoofa products are manufactured after an order is placed.

Production generally begins shortly after checkout, meaning orders usually cannot be changed or cancelled once processing has commenced.

Please review all order details carefully before completing your purchase.

6. Shipping

Estimated delivery times are provided as a guide only.

We are not responsible for delays caused by:

• Shipping carriers.

• Customs processing.

• Weather events.

• Public holidays.

• Circumstances outside our reasonable control.

Risk of loss transfers to the customer once the order has been delivered to the shipping address provided.

7. Returns & Refunds

Our Refund & Returns Policy forms part of these Terms of Service.

By placing an order, you acknowledge that you have read and agree to that policy.

8. Intellectual Property

Unless otherwise stated, all content on this website is owned by or licensed to Puntoofa, including but not limited to:

• Artwork.

• Logos.

• Branding.

• Product designs.

• Graphics.

• Images.

• Videos.

• Text.

• Icons.

• Website design.

You may not copy, reproduce, modify, distribute, sell or commercially exploit any content without prior written permission.

9. User Conduct

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Upload malicious software or harmful code.

• Interfere with the operation or security of the website.

• Infringe the intellectual property rights of Puntoofa or others.

10. Accuracy of Information

We strive to ensure all information on our website is accurate; however, we do not guarantee that descriptions, images, prices or other content are free from errors.

We reserve the right to correct errors, inaccuracies or omissions at any time without prior notice.

11. Third-Party Services

Our website may use or link to third-party services, including payment providers, shipping carriers and fulfilment partners.

We are not responsible for the content, policies or practices of third-party websites or services.

12. Limitation of Liability

To the maximum extent permitted by law, Puntoofa shall not be liable for any indirect, incidental, special or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded under applicable law.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

14. Changes to These Terms

We may update these Terms of Service at any time without prior notice.

The latest version will always be published on this website. Continued use of the website after changes are published constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws applicable in Queensland, Australia, unless mandatory consumer protection laws in your country provide otherwise.

Any disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of Queensland, Australia, where permitted by law.

16. Contact Us

If you have any questions about these Terms of Service, please contact us using the Contact page on our website.

Thank you for supporting Puntoofa. We appreciate every order and every member of our community.