Shipping Policy

At Puntoofa, every order is made especially for you once your purchase is placed. Because our products are produced on demand through our fulfilment partner, processing and delivery times may vary.

Order Processing

Once your order has been placed, it is sent to our fulfilment partner for production.

Processing times vary depending on the product, order volume and seasonal demand. During busy periods, production may take longer than usual.

Please note that orders generally cannot be changed or cancelled once production has begun.

Shipping Times

Estimated delivery times provided at checkout are estimates only and are not guaranteed.

Actual delivery times may vary due to factors outside of our control, including but not limited to:

• Carrier delays.

• Customs inspections.

• Severe weather.

• Public holidays.

• Peak shopping periods.

• International shipping conditions.

• Local delivery disruptions.

While we work with trusted fulfilment and shipping partners, we cannot guarantee delivery dates.

Tracking Your Order

Where available, tracking information will be provided once your order has been produced and dispatched.

Please allow time for tracking information to update after your parcel has been shipped.

Shipping Addresses

Customers are responsible for ensuring their shipping address is correct before completing their purchase.

If an incorrect address is entered, we cannot guarantee changes once production has started. Additional shipping charges may apply if an order needs to be resent.

Customs, Duties & Taxes

For international orders, customs duties, import taxes or other fees may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Lost or Delayed Shipments

If your parcel appears to be delayed or lost in transit, please contact us through our Contact page.

We will work with our fulfilment partner and the shipping carrier to investigate your shipment where possible. However, we cannot guarantee outcomes or delivery timeframes, as shipping is managed by third-party carriers.

Delivered Orders

If tracking shows that your order has been successfully delivered to the address provided at checkout, Puntoofa cannot accept responsibility for parcels that are subsequently lost, stolen or misplaced.

If you believe a delivery has been made incorrectly, please contact us and we will assist in investigating the matter with the shipping carrier where possible.

Multiple Shipments

If your order contains multiple products, they may be produced at different facilities and shipped separately. You may receive multiple tracking numbers, and your items may arrive on different days.

Contact Us

If you have any questions about your shipment, please contact us using the Contact page on our website. Please include your order number and any relevant details so we can assist you as quickly as possible.

Thank you for supporting Puntoofa. We appreciate your patience while your order is created especially for you and delivered by our fulfilment partners.